Shipping Policy

Shipping Policy

Thank you for shopping with Andaaz. We want to make sure your order reaches you safely and on time. Please read our shipping policy carefully before placing your order.

1. Delivery Area

We currently deliver across Pakistan only. We do not offer international shipping at this time.

2. Delivery Timeframe

Orders are generally delivered within 3–7 working days from the date of order confirmation. Please note that delivery times are estimates and may vary depending on:

  • Your delivery location (major cities may receive orders sooner than remote areas).
  • Courier delays or operational issues.
  • Weather conditions or natural events.
  • Public holidays or peak shopping seasons.
  • Other unforeseen circumstances beyond our control.

We do not guarantee delivery on a specific date. If your order is delayed beyond the expected timeframe, please contact us and we will do our best to assist you.

3. Order Confirmation for COD Orders

Since we operate on a Cash on Delivery (COD) basis, your order may be confirmed by our team via phone call or WhatsApp before it is dispatched. Please ensure your contact number is correct and that you are reachable.

Orders that cannot be confirmed may be delayed or cancelled.

4. Customer Responsibility

To ensure smooth and timely delivery, please make sure you provide:

  • Your full name as it should appear on the parcel.
  • A correct and complete delivery address, including house/flat number, street, area, city, and any relevant landmarks.
  • An active phone number where you can be reached by our team or the courier.

Andaaz is not responsible for delivery failures or delays caused by incorrect or incomplete address information provided by the customer.

5. Availability at Delivery

For COD orders, please ensure that you or a trusted person is available at the delivery address to receive the parcel and make the payment. If the courier is unable to deliver after multiple attempts, the order may be returned to us.

6. Delivery Charges

Delivery charges, if applicable, will be displayed at checkout before you confirm your order. Charges may vary depending on your location and the size or weight of your order.

7. Order Tracking

Once your order is dispatched, we will share tracking information with you via WhatsApp or the contact details provided at checkout, where available.

8. Contact Us

If you have any questions about your shipment or delivery, please reach out to us:

  • Email: andazstore38@gmail.com
  • WhatsApp: 03157690016
  • Website: andaaz.store