Refund & Return Policy

Refund & Return Policy

At Andaaz, your satisfaction is important to us. We strive to deliver quality products that meet your expectations. However, if there is a genuine issue with your order, we are here to help.

Please read this policy carefully before placing an order.

1. When Can You Request a Return or Exchange?

We accept return or exchange requests in the following situations:

  • You received the wrong item (different product, size, or colour from what you ordered).
  • The item arrived damaged or defective.
  • The item is significantly different from its description or product images on our website.

Please note that slight variations in colour between the product images and the actual item may occur due to screen/device settings. Such variations do not qualify as a defect.

2. Change of Mind Returns

We do not accept returns or exchanges simply because you changed your mind, ordered the wrong size, or no longer want the item. We encourage you to review product details, size guides, and descriptions carefully before placing your order.

3. Items Not Eligible for Return

The following items are generally not eligible for return or exchange:

  • Items that have been used, worn, washed, or altered.
  • Items without original tags or packaging.
  • Customised or made-to-order products.
  • Clearance or sale items (unless defective).
  • Certain hygiene-sensitive products.

4. Conditions for Return

To be eligible for a return or exchange, the item must be:

  • Unused, unworn, and unwashed.
  • In its original condition with all tags and packaging intact.
  • Reported to us within 3 days of receiving your order.

5. How to Request a Return or Exchange

To initiate a return or exchange, please contact us as soon as possible after receiving your order:

  • Email: andazstore38@gmail.com
  • WhatsApp: 03157690016

When contacting us, please provide:

  • Your order details (order number, name, and contact number).
  • A clear description of the issue.
  • Clear photos or a short video showing the problem with the item.

Our team will review your request and respond within 2–3 working days. We reserve the right to assess each case individually before approving a return or exchange.

6. Return Shipping

If your return is approved:

  • For wrong, damaged, or defective items, Andaaz will arrange or cover the return shipping cost.
  • In other approved cases, return shipping charges may apply and will be communicated to you at the time of approval.

7. Refunds

Since we primarily operate on a Cash on Delivery (COD) basis, refunds are handled as follows:

  • In most cases, we offer an exchange for an item of equal or similar value rather than a cash refund.
  • If an exchange is not possible, we will discuss a suitable resolution with you on a case-by-case basis.
  • We do not offer cash refunds for COD orders unless the situation genuinely warrants it and is approved by our team.

8. Contact Us

If you have any questions about our return policy, please don’t hesitate to reach out:

  • Email: andazstore38@gmail.com
  • WhatsApp: 03157690016
  • Website: andaaz.store